Terms of Service
PRIVACY - TERMS AND CONDITIONS OF THE TRADITION WITH CONSERVATION PROJECT WEBSITE
The TRADITION WITH CONSERVATION PROJECT, through these terms, regulates the use of the services offered on the website https://www.arteplumaria.com.br and provides its general conditions applicable to the use of the products and services available. By accessing and/or registering on our website, you automatically agree to our Terms and Conditions of Use. Please read the information below carefully and if you have any questions, please contact our customer service center via our email loja@renctas.org.br
1. REGISTRATION
To purchase from our online store and use the services offered by PROJECT TRADITION WITH CONSERVATION , you must complete a registration form, which will only be confirmed after all fields have been filled in. You must complete the form only with accurate, precise and truthful information, committing to updating your personal data whenever there is any change.
Registration on our website is completely free.
TRADITION WITH CONSERVATION PROJECT reserves the right, at its sole discretion, to refuse service, terminate accounts, remove or edit content, and cancel orders.
2. LOGIN AND PASSWORD
You will choose a login (email account) and password, which will be used every time you intend to use the services offered by PROJECT TRADITION WITH CONSERVATION .
The access password is your sole responsibility and must be kept safe. PROJETO TRADIÇÃO COM CONSERVAÇÃO is not responsible for its improper use, and it is the responsibility of the clients to safeguard and maintain its confidentiality.
NOTE: If you have forgotten your password and are having difficulty creating a new one, please contact loja@renctas.org.br for help.
3. PRIVACY POLICIES
As widely reported by the press, Law No. 13,709/18, better known as the General Data Protection Law - LGPD, is coming into force, establishing new rules for the processing of personal data by individuals and companies, both public and private. This includes limits on the collection, storage, use and sharing of this information.
We inform our customers that their personal data and payment information are safe. We use a robust and highly credible sales platform in the market, as well as the best payment intermediaries to guarantee the security of payment data.
We dedicate care and effort to producing the best products with our partners, and we are equally committed to providing an easy and safe online shopping experience. Personal information stored by our website helps us better understand the interests of our customers. Questions or suggestions about our privacy standards should be sent to the email loja@renctas.org.br
3.1. YOUR PRIVACY
PROJECT TRADITION WITH CONSERVATION , CNPJ: 57.545.185/0001-37 , collects, stores and processes information in order to improve the shopping experience. This information also allows us to contact our customers to inform them about our products, services and promotions. This Privacy Policy refers to PROJECT TRADITION WITH CONSERVATION through the use of terms such as “website”, “we”, “our”, “us”. Words such as “you”, “your”, and similar expressions refer to our customers, or users of our website. By visiting and using the website, you accept the conditions described below, which make up our Privacy Policy.
3.2 DATA COLLECTED
When placing an order, the customer provides their information for the registration of PROJETO TRADIÇÃO COM CONSERVAÇÃO . Our website requests that data such as your name, email address, CPF, home address and credit card numbers be provided. We emphasize that the card data provided by the customer on the website is encrypted and interpreted by the partner financial institution. PROJETO TRADIÇÃO COM CONSERVAÇÃO will use this information to process and complete your order. Data such as your name, address, email and telephone number may be stored, even after you have made the purchase. This way, we can send you messages regarding your order, as well as the order number or delivery confirmations, if necessary.
Registration is not mandatory to browse the website, however, without providing certain information when requested, it will not be technically possible for you to access some features on our website, including access to certain areas of the online store, placing an order or accessing any other sections exclusive to registered customers.
In addition to recording your purchases, we also record the products you viewed. This information, as well as your other registration data, allows us to improve your experience as a customer and recommend products more accurately. Statistical analyses of the number of visitors and accesses are also used to improve our website, the products we sell and the exclusive services we offer.
3.3 SOCIAL NETWORKS
Our registered customers authorize contact via social networks with the possibility of unsubscribing at any time. When using Facebook, WhatsApp, Instagram, Telegram or other social networks, we may use your identification data to optimize your experience with the TRADITION WITH CONSERVATION PROJECT . We comply with all terms, policies and conditions of our partners to guarantee the integrity of your data from these social networks.
3.4 STATISTICS
Digital browsing content is collected to monitor customers’ usage preferences on our website. Data such as server peaks, user browsing patterns and number of page hits, when analyzed, tell us where our customers are from and how they interact with us on the Internet. This type of information does not reveal who our visitor is in a personal or individualized way. It is also important to note that, like most websites on the Internet, our website may use pixels, tags or other user tracking technologies, without personally identifying them. This data and similar data from other users will be compiled so that we can improve the products and services offered by PROJETO TRADIÇÃO COM CONSERVAÇÃO , as well as the entire customer experience when browsing our website.
3.5 FORWARDING INFORMATION TO THIRD PARTIES
PROJECT TRADITION WITH CONSERVATION does not pass on, rent or sell your email address or other registration data. We will not share your personal information with other companies. However, website statistics and related information are processed in systems of technology providers contracted by PROJECT TRADITION WITH CONSERVATION . We do not share payment information with other companies, except with the payment institutions responsible for financial processing. Your name and address are shared with logistics companies and carriers responsible for delivering the products to the addresses selected by you.
3.6 SECURITY
We have physical, electronic and administrative security measures in place to protect payment data and other personal information. These protection measures help us prevent fraud and unauthorized access to information, as well as maintain data integrity. In addition, we have an Internal Security Policy to prevent VOITRE employees and associates from accessing your personal information, so that your data remains secure at all times.
3.7 CHANGES TO COMPANY POLICIES
TRADITION WITH CONSERVATION PROJECT may modify the terms of the company's policies to better serve its customers. Please check this Privacy Policy frequently to stay informed of possible changes.
Important: No employee is authorized to contact you on behalf of PROJECT TRADITION WITH CONSERVATION and request your credit or debit card security details as part of the anti-fraud verification process. If you have any questions, please contact loja@renctas.org.br for assistance.
4. COMMUNICATION
By registering on the website, you automatically agree to receive e-mail messages or messages in other formats, regarding promotions and news from the website. If you no longer wish to receive these messages, you can request to cancel at any time by accessing the "My Account" page on the website. After logging in, simply click on "Newsletter Subscription" on the left menu of the page, uncheck the box and "save". You can also cancel your subscription by clicking on the unsubscribe link sent at the end of all our e-mails.
If you have any questions, please contact our team through our customer service center loja@renctas.org.br
5. COPYRIGHT
The entire website, along with its products, designs, layout, photos, texts and other content are the property of PROJETO TRADIÇÃO COM CONSERVAÇÃO .
It is strictly prohibited:
a) copy, distribute or disclose any material from our website, products and/or services by any means, if exceptionally you have authorization to use it;
b) disseminate spam, chains, or other forms of unsolicited and unauthorized e-mail by PROJECT TRADITION WITH CONSERVATION .
c) attempt to interfere with or compromise the integrity or security of any part of our online operations;
d) commit fraud or hide your identity;
e) include the name " PROJECT TRADITION WITH CONSERVATION " in any material, domain name or electronic address for any purpose, unless previously authorized by the PROJECT TRADITION WITH CONSERVATION team.
6. PRODUCT DESCRIPTIONS
The descriptions of the products available on the website are prepared in the most accurate and complete manner possible. However, in the event of any error and if the product purchased does not match the description provided, we ask that you contact our team via email at loja@renctas.org.br. You may return it within 7 (seven) business days after receiving the product, unused and in perfect condition, in accordance with our Exchange and Return Policy.
All products have accurate images, where you can get an idea of the size, dimension or composition of their use. You can also read the specifications and dimensions of the product for more information.
Product images may vary in color depending on each user's monitor settings.
If you have any questions regarding the description or image of a product, please contact us.
PROJECT TRADITION WITH CONSERVATION reserves the right to correct any errors in the text, description and photos of products at any time.
7. PRICES AND STOCKS
THE TRADITION WITH CONSERVATION PROJECT works with the sale of products with limited stock, therefore all promotions and advertisements are subject to stock availability.
The information, prices and discounts set out on this website are subject to change without notice.
PROJECT TRADITION WITH CONSERVATION reserves the right to correct any errors caused when publishing prices of our products and does not undertake to sell the product at the price offered.
Our vouchers and discount coupons are not valid in the OUTLET category, nor are they cumulative - allowing the customer to use 1 (one) coupon/voucher per purchase.
The TRADITION WITH CONSERVATION PROJECT reserves the right to, in some cases, only make one coupon available per CPF.
When using a voucher and/or discount coupon, make sure you have used and applied the coupon to guarantee your discount or gift.
Adding a product to the "cart" does not guarantee its reservation. The product will only be reserved for the customer after the order has been finalized and approved by the card operator. Adding a product to the "cart" does not guarantee its price. In the event of a change, the price in effect at the time of "finalization" of the purchase will prevail.
8. PAYMENT METHODS
By registering on the website https://www.arteplumaria.com.br you agree to the prices and payment conditions and that they are subject to change. Payment can be made by credit card, debit card or bank slip (through the paying party).
To pay by credit card, you must enter your card details on the website to complete the transaction (for details on personal data protection, please see our Privacy and Security Policy).
All personal information is strictly confidential and will only be used to complete your purchase.
If you have any questions about invalid or unauthorized charges, please contact our team via WhatsApp (93) 99904-0888 or email loja@renctas.org.br
