Shipping Policy
ORDER PROCESSING TIME
The order processing time is up to 3 business days. After your payment is processed in our system, the next steps are: separation, packaging and shipping. This process usually takes about 1 to 3 business days.
DEADLINE FOR SHIPPING THE PRODUCT AND TRACKING CODE
Delivery Time: 9 to 25 business days
Tracking Code Delivery Time: Up to 7 business days
You will receive the tracking code in the email address you registered when purchasing within 7 business days after your order has been processed. To track your order, simply access our tracking page and enter the tracking code you receive in your email.
SHIPPING COSTS
We offer Free Shipping on our products at no additional cost.
To track your order, go to: https://www.arteplumaria.com.br/pages/rastreio
DELIVERY TIME
The estimated delivery time is between 9 and 25 business days after the order is dispatched. However, adverse factors such as delays in clearance by the Federal Revenue Service, postal strikes, impossibility of delivery due to weather conditions or risk areas, holidays or pandemics may add a few days to the delivery of the product. However, the maximum warranty period is 60 business days.
ORIGIN
Our products are imported from the United States, Europe and Asia. There are situations where the delivery of an order may be made in two or more shipments, as the products may be shipped from different suppliers. In this case, you will receive a tracking code for each shipment.
SHIPPING METHODS
Products are always delivered by the Post Office, however, in some cases, such as the recipient being absent, a region with delivery limitations or even an incorrect address, the customer may have to collect the product from the agency closest to their home.
If the address is not filled in correctly, the product may be returned to the sender. Please pay extra attention when filling in the address. If there is an error in filling in the address and the product cannot be delivered, the customer is responsible.
The Post Office will make three delivery attempts. If they are unable to complete the delivery, the product will be available for collection at the nearest branch for up to 7 days. After this period, the product will be returned to the sender.
INCORRECT OR INCOMPLETE ADDRESS
The PROJETO TRADIÇÃO COM CONSERVAÇÃO store is not responsible for incorrect or incomplete filling of the destination address of orders placed in the store. If the address is incorrect or incomplete, according to the Post Office's rules, the package will be returned to the sender, and no further delivery attempts will be made to that address.
If delivery is not made due to a discrepancy in the address provided by the customer, the customer is not entitled to a refund and will need to pay for new shipping to resend the product.
ATTENTION: In case of resending, a new delivery period will apply.
ABSENT RECIPIENT
Make sure there will be someone at the address to receive your products. The Post Office will make three delivery attempts. If there is no one at the address to receive the package on any of the attempts, the package will be taken to the nearest Post Office branch to the address. In this case, the recipient of the package will need to collect it from the nearest Post Office branch within 7 calendar days.
If the recipient of the order does not collect it, according to the Post Office's rules, the package will be returned to the sender, and a new shipping fee will have to be paid for the product to be resent.
All details related to delivery attempts, as well as the address of the Post Office where the recipient must collect their package in the event of absence at the address, are recorded in the order tracking, which can be tracked on the Post Office website, using the tracking code provided by the store.
CARE WITH ADDRESSING ORDERS
The PROJECT TRADITION WITH CONSERVATION store will arrange for the products to be sent to the address requested by the customer. Therefore, to ensure that there are no problems with the delivery of your order, we ask that you be careful when filling in the address where you wish to receive your order.
IMPORTANT NOTES
Any and all imports are subject to bureaucracy and customs taxes. If you receive any additional charges for your order, we will be responsible for such fees. Contact us within 48 hours informing the amount paid to the Post Office and attaching a copy of the tax document, and we will get back to you to refund the amounts paid.
As this is an import service, all goods are subject to bureaucracy or customs taxes. PROJECT TRADITION WITH CONSERVATION is responsible for any costs (fees, charges and taxes) added by the government.
If you have any questions regarding deadlines, our team will always be available through the website's service channels, by email: loja@renctas.org.br or by WhatsApp (93) 99904-0888 .
When making a purchase, the customer will agree to the conditions and standards determined by the TRADITION WITH CONSERVATION PROJECT .
